Refund policy

Refund & Returns

We want you to be happy with your order. If something isn’t right, we’ll do our best to make it right. Please review our policy below and contact us by following this link. 

General

All quality issues must be reported within 14 days of delivery.

Customers must contact us at support@hhcoffee.com before returning any items. Returns sent without prior approval cannot be accepted.

Shipping costs for returns and exchanges are the responsibility of the customer and are not refundable.

Refunds are issued to the original form of payment only. Please allow 5–10 business days, depending on your bank, for funds to appear once a refund is processed.

We reserve the right to deny returns that do not meet the conditions below.

Coffee

Because coffee is a perishable item, we cannot accept returns. However, we are happy to offer a replacement or refund in the following situations:

Defective, damaged, or incorrect item: If your coffee arrives defective, damaged, or not what you ordered, email a photo to support@hhcoffee.com. We’ll evaluate the issue and send a replacement or refund.

Pod compatibility issue: If a pod does not work in your machine, we will offer a refund.

Order not delivered: If your order does not arrive within two business days of being marked “delivered,” please contact us at support@hhcoffee.com.

Merchandise

Apparel and unopened merchandise may be exchanged within 14 days of purchase, provided items are in their original sealed packaging and in resaleable condition.

Size exchanges are allowed for apparel.

Customers are responsible for return shipping costs. The return address will be provided once your exchange request is approved.

Non-Returnable Items

Coffee (except for quality issues listed above)

Any opened or used merchandise