FAQ
Can’t find what you are looking for? Reach out to us directly at support@hhcoffee.com and we’d be happy to help!
Shipping Information
How do I track my order?
We will send you a confirmation email when your order is shipped that will include tracking information. The tracking information may take from 48-72 hours to update. If you still haven't seen any updates after 72 hours for your order, please reach out to us at support@hhcoffee.com
Do you offer free shipping?
Automat Coffee subscribers receive free shipping in the United States on Automat Coffee bags and pods.
Shipping fees apply for merchandise and one time purchases of Automat Coffee products.
Do you ship internationally?
Not at this time.
How long does it take to ship?
Orders within the continental United States are usually delivered within 2 to 5 business days from their shipping date.
My order was marked as delivered, but hasn't arrived yet.
Orders within the U.S. are usually delivered within 3 to 6 business days from their shipping date.
Automat Coffee
Do you offer decaf?
Not yet! Are you interested in seeing this option added? Let us know by emailing us at hello@hhcoffee.com.
Can I purchase one-bag?
Not at this time.
Does it come in single-serve?
Yes, we have coffee pods. Coffee Pods fit standard K-Cup and Keurig brewing machines. Not compatible with Keurig 2.0 (Year 2015-2019) brewers.
Does it contain chicory?
Some people think H&H Coffee contained chicory. From what we can tell, it actually did not.
Frank Hardart perfected how to make coffee as a boy working in New Orleans. New Orleans coffee in the late 1800's did have chicory in it but also used the French-drip method. This was revolutionary at the time when the rest of the country was boiling coffee! Frank Hardart moved to Philadelphia from New Orleans in 1888 and opened up the first Horn & Hardart restaurant which was celebrated for its French-drip coffee. We have searched through what little records remain from that time and from what we can determine Frank created his own coffee blend and the blend that was ultimately served in the Automats by 1902 did not have chicory.
Managing your subscription
Creating an account
Follow this link to create an account. Just make sure to use the same email that is associated with your order. This account can be used to manage all details related to your subscription.
How can I cancel my subscription?
You can cancel your subscription at any time by logging into your customer portal through our website.
- Sign into your account and click "Manage Subscriptions" on the right hand side.
- Select "Cancel subscription"
- You can also select “See more details” to pause your subscription or manage upcoming shipments.
You can also email us for help at: support@hhcoffee.com. Include “Cancel Subscription” in the subject line of your email.
How do I update my shipping address?
Sign into your account on our website.
Select "Manage Subscriptions" on the right hand side.
Select "See more details"
Edit your address under the section “Product Shipping Info”.
You can also email us directly at support@hhcoffee.com.
How do I update my card?
Sign into your account on our website.
Select "Manage Subscriptions" on the right hand side.
Select “Payment details”. Follow the prompts to receive an email to securely update your payment information.
Can I pause my subscription?
Of course! Sign into your account on our website.
Select "Manage Subscriptions" and "See more details" on the right hand side. Follow the prompts to skip shipments or pause your subscription.